"The following are excerpts from recent online customer surveys."
I continue to be very happy with my Service consultant, Mr. Allen.
He is very professional, respectful, and is always on time with
phone calls, always provides me with the information I need.
My Pit Crew ROCKS..
Great service dept!
Allen is always so professional and a gentleman. The manner in
which he conducts business is excellent and I try to ask for him as
my service rep. because he has such a great personality to work
with in my Beetles needs
The chairs in the waiting room were the most comfortable I have
ever sat in. Bravo.
I have been taking my VWs (past cars and current one) to
Congressional for years and I have always been happy with the
service I receive. Its why I keep going back -- I trust them, and
rely on them to keep me safe on the road.
With the new group at Congressional, I am very satisfied of the
services that I received. Thank you. Great job!
Having free wireless internet in the waiting room was a huge
advantage. I was able to get work done while waiting for my car
for 5 hours :)
Dustin is an excellent service consultant. He ensured that my car
needs were met in a timely and courtesy manner. I am so happy
that he works at Congressional VW. Job well done!
I have never had such speedy service from a service
appointment. Chuck guarranteed that the 80,000 mi check up
would only take 4 hours and he had it back to us early! Thanks,
Chuck!
Always a pleasure doing business with Congressional's Service
staff. They are fully committed to customer service
The waiting room has chairs near electrical outlets, which I
appreciate because I can plug in my laptop and get work done
while I wait for my car.
My car was promised for noon. I happened to call about nine
thirty and the car was ready. I almost fainted-I was out with my
newly serviced AND washed car by 9:45. I was impressed.
I love being greeted with a friendly smile from Jose - even at
7:00am. As always, my service was prompt and wonderful!
The Kureg coffee machine was a pleasant suprise. Thanks
Dustin is an excellent service consultant. He ensured that my car
needs were met in a timely and courtesy manner. I am so happy
that he works at Congressional VW. Job well done!
The sales consultant who assisted me, Constantine Asangong
was a pleasure to work with. He found the car that I was looking
for, allowed me to test drive both a manual and automatic version
in order to make my decision, and thoroughly explained the
features of my 2010 Jetta TDI. He answered all of my numerous
questions, gave me hints I would never have thought of and
assisted me in setting up my Xzilon protection appointment.
Constantine was thoroughly knowledgeable about the car I
purchased, and shared that knowledge in an articulate,
understandable manner. He has been available for questions any
time I called him. I consider him an outstanding asset of the
Congressional Motors, Rockville, MD sales force and would
recommend him to assist any customer.
Greatly appreciated Harry Vannie's thorough and patient
explanation of the many features of the communications and
information systems of the new vehicle. Very knowledgeable and
helpful. Was direct and helpful throughout sales process. Would
and will recommend him to friends and familyCongressional Motors,